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Google Pixel’s Users Among the Unhappiest in the US, With 36% Planning to Switch to Other Brands

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Google’s return to legitimate flagship territory with the Pixel 6 series was one of the most intriguing announcements of 2021. Unfortunately, things haven’t been easy.

Over the past few years, Google Pixel devices have substantially dropped in popularity. According to an analysis by, 36 percent of Pixel owners are willing to switch to another brand.

TradingPlatform’s Edith Reads says Google’s latest smartphone models, despite mostly positive reviews, seem to have a hard time keeping up with their rivals in terms of customer experience. Additionally, Google and its Pixel phones gained popularity early on for at least the first few generations but not anymore.

Recently, consumers have reported many bugs and other concerns with their new Pixels devices. Additionally, some analysts believe the problems are down to hardware issues that plague many Pixel owners, not to mention it had the shortest lifespan. 

For instance, the Google Pixel 6 Pro’s bugginess was a hot topic during its premiere. Even MKBHD, a prominent tech YouTuber, stated it was “too buggy” to recommend.

Google Pixels Problems

Some of the most prevalent concerns with the Google Pixel that lead people to switch to other brands include the following.

For the first time, the Pixel 6 series has a fingerprint scanner integrated into the display. Unfortunately,  many people find that the fingerprint sensor on their Pixel 6 is slow or not working.

Some Pixel owners are having issues charging their devices. Charge times for the Pixel devices are slower than compared to other brands. The more severe problem is that some chargers and cords from third parties appear to be incompatible. 

The fact that Google doesn’t offer a charger makes this even more concerning. It’s possible that chargers that use a USB-A to USB-C cord won’t function, too.

The Pixel 6 and 6 Pro displays are spectacular when they’re working. However, users have reported several faults with the phone’s display. 

They range from screen flickering and refresh rate issues to a green tint and the shocking problem of the screen periodically cracking with no physical impact. Moreover, the auto-brightness feature on many Pixel phones fails to work sometimes.

Pixel Software Issues

Most smartphones have issues with Android Auto, and Pixel devices are no exception. For example, if you set up the Pixel 6 using your old phone settings, you may have trouble with Android Auto.

Using Android Auto’s Wi-Fi isn’t always reliable or quick. When using Wi-Fi and Bluetooth, you may occasionally have connectivity issues. Wi-Fi disconnections are a common problem for Pixel 6 users, and difficulties connecting many devices are the most common in all pixel versions.

Several customers have reported that the phone’s gesture navigation frequently freezes or becomes unresponsive. Also, a few people have complained that the phone’s proximity sensor doesn’t work as planned, forcing them to mute or put a call on hold by accident. Another common issue is that the audio cuts out or skips every few seconds.

Unfortunately, many issues plague previous versions and the Pixel 6 with no known workaround. These difficulties may be the reason people are switching to other brands. 

However, in the future, to maintain a flourishing business and rule over the business market under competition, Google must come up with better solutions to cope with software bugs present in Pixel phones. Google should also roll out quality control processes and ensure timely support to its users. And finally, it should incorporate a more user-friendly interface.'
About Edith Muthoni
About Edith Muthoni

Edith is a finance expert who has been writing and trading for years. She's knowledgeable about stocks, cryptocurrencies, blockchain technology as well the latest fintech trends - all from an informed perspective that will help you make better decisions when it comes time to invest your money.

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